| It is the continuous endeavor of Indian Railways to provide good quality and hygienic food to passengers. The following measures have been taken in this regard: *Supply of meals from designated Base Kitchens. *Commissioning of modern Base Kitchens at identified locations. *Installation of CCTV Cameras in Base Kitchens for better monitoring of food preparation. *Shortlisting and use of popular and branded raw materials, like cooking oil, atta, rice, pulses, masala items, paneer, dairy products for food production. *Deployment of Food Safety Supervisors at Base Kitchens to monitor food safety and hygienic practices. *Deployment of on-board IRCTC supervisors on trains. *Introduction of QR codes on food packets, enabling display of details like name of kitchen, date of packaging. *Regular deep cleaning and periodical pest control (every 15 days) in Base Kitchens and Pantry Cars. *In order to ensure compliance with Food Safety Norms, Food Safety and Standards Authority of India (FSSAI) certification from designated Food Safety Officers of each catering unit has been made mandatory. *Regular food sampling as a part of the inspection and monitoring mechanism to ensure quality of food on trains. *Third Party Audit is done to examine hygiene and quality of food in Pantry Cars and Base Kitchens. *Customer satisfaction survey is also conducted. *Regular and surprise inspections by Railway/ IRCTC officials, including Food Safety Officers. *Implementation of rationalized menu in trains so as to introduce items of regional cuisines/preferences, seasonal delicacies, food items, as per the preferences of different groups of passengers, such as diabetic food, baby food, health food options including millet based local products. *Regular training is conducted by IRCTC to enhance the skills of catering staff, focusing on customer service areas i.e., communication, courteous behavior, service standards, personal grooming, and hygiene. *Food items in trains are sold at the pre-notified tariff. *In order to provide information regarding rates of catering items over Indian Railways, regular passenger awareness is undertaken through SMS/Mails, display of menu and tariff by waiters. *Further, regular and surprise inspections, including special Inspection Drives, are carried out by Railway/ IRCTC officials. |
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